FREQUENTLY ASKED QUESTIONS
Lenovo is required by law to charge your state sales tax for all purchases made at outlet.lenovo.com. Lenovo Outlet orders are not eligible for tax exemption, sales tax will be applied to all Lenovo Outlet purchases with no exceptions and no eligibility for tax specific refunds.
Lenovo offers a variety of payment options for purchases made on Lenovo.com, including:
Shipping and Delivery
Lenovo uses UPS as its standard carrier for all deliveries. UPS policy requires a signature for delivery to be made. Get free standard shipping on almost all products purchased on Lenovo.com. Standard delivery orders generally arrive 4-5 days after your estimated ship date.
Returns and Refunds
Lenovo will accept the return or exchange of any product in its original package for a full refund in cases of Lenovo error. Returns allowed for any other reason will be subject to a restocking fee equal to 15% of the purchase amount. All requests for returns must be submitted within 14 calendar days from the date of delivery. Lenovo does not provide refunds or credits for portions of a packaged offering provided at a single price or for preloaded software products installed by Lenovo.